Topic 1 What is considered to be effective communication?

According to Coursera (2022), effective communication is considered to be “the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied”.

The 5Cs of effective communication:

  • Clear
  • Correct
  • Complete
  • Concise
  • Considerate

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